Q & A

When will my order be disptached?

All confirmed orders will be dispatched within 24 hours. You will receive a tracking number as soon as your package leaves our fulfillment center. Delivery takes 24 hours in Belgium and 2 to 5 business days for the rest of Europe

Do you ship internationally?

Absolutely. MERRANI ships to over 17 countries with our premium logistics partners (DHL, FedEx, Ups, Bpost, Mondial Relay, Post nl).

What materials are used?

The bottle is crafted from premium, surgical-grade stainless steel. Its exterior coating provides a scratch-resistant, heat-insulating finish, ensuring a comfortable grip whether the bottle is hot or cold, while maximizing durability.

Can I get a refund ?

Yes, absolutely. You have 15 days to request a refund, exchange the item for a different color, or purchase another product from our website. Please note: The bottle must be returned intact, unused, and in its original packaging, exactly as you received it. Important: Return shipping costs are the responsibility of the customer.

What is the capacity?

Our bottles are available in 24oz (710ml), perfect for all your activities.

Heat/Cold Compatibility?

Yes, with its double-wall stainless steel construction, Merrani preserves the temperature of your drinks for hours: up to 24 hours cold or 12 hours hot, so you can enjoy every sip at the perfect temperature.

Is the magnet compatible with my iPhone?

Yes, the built-in magnetic mount is compatible with all Apple phones. For other brands such as Android and more, a magnetic ring is included FREE of charge.